Shipping FAQ
GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders will generally take up to 1 business days (excluding Saturdays, Sundays, and Holidays) to process and ship.
SHIPPING RATES & TIMELINES
The estimated timelines for processing, transit, and final delivery are included below for reference. Prices in US Dollars (USD$) are estimated at time of writing and may be subject to foreign exchange fluctuations. Duration is quoted in business days.
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Region
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Shipping Fee
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Estimated Duration
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Singapore, untracked
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Free
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2 to 3 days
|
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Singapore, tracked
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~USD$3.75 (S$5.00)
|
2 days
|
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Asia & the Pacific (ex. Australia, Japan & NZ)
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~USD$5.60 (S$7.50)
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7 to 18 days
|
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Rest of the World, tracked
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~USD$9.00 (S$12.00)
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7 to 24 days
|
|
Rest of the World, tracked, large package
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~USD$16.10 (S$21.50)
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7 to 24 days
|
When your order has been shipped, you will receive an email with tracking information.
Your final shipping cost is displayed at the point of checkout.
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from Barkerhill, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Barkerhill does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will proceed and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, Barkerhill reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Barkerhill reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative;
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Barkerhill reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.